Privacy Policy

Last updated: July 1, 2025

At MOONSOON (trade name of JULYONE SRL), we are committed to protecting the privacy of our visitors and customers. This Privacy Policy explains how your personal data is collected, used, and protected when you visit or make a purchase on our website www.moonsoon.world (the “Site”).

Data Controller

The data controller is: JULYONE SRL
Address: Hockelbach 56, 4841 Henri-Chapelle, Belgium
Company number: BE0843.405.793
Email: shop@moonsoon.world

Personal Data Collected

We collect the following information when you use our Site or place an order:

Identification information: name, surname, email address, postal address, phone number.
Payment information: processed via Shopify Payments (full card details are never accessible to us).
Technical data: IP address, browser type, visited pages, session duration, approximate geographical location.
Third-party service data: data related to advertising, customer reviews, or behavioral analytics.

Purposes of Data Collection

Your data is used to:

Process and deliver your orders
Contact you regarding your order if needed
Send transactional or informational emails
Improve your user experience
Prevent fraud
Personalize our marketing offers (with your consent)
Collect reviews (via trustoo.io)
Analyze website traffic and performance (via Google Analytics)

Data Sharing

Your data may be shared with service providers strictly necessary for the execution of our services:

Shopify (e-commerce platform and payment processing)
Trustoo.io (customer reviews)
Meta (personalized advertising, if you have consented)
Google Analytics & Google Merchant Center

These providers commit to protecting your data and comply with relevant privacy regulations (GDPR, CCPA, etc.).

Data Retention

We retain your data as long as necessary to provide our services and to comply with legal obligations, particularly for accounting and tax purposes.

Your Rights

Under the GDPR, and privacy laws in Canada (PIPEDA) and the US (such as CCPA in California):

You have the right to access, correct, or request the deletion of your data.
You may object to or request the restriction of processing.
You may withdraw your consent at any time, particularly for marketing communications.

To exercise your rights, contact us at: shop@moonsoon.world

Cookies

The Site uses cookies to enhance navigation, analyze traffic, and offer personalized content. You can accept or refuse certain cookies via the banner or configure your browser settings.

Security

We implement appropriate technical and organizational measures to secure your data against unauthorized access, loss, or disclosure.

International Transfers

Some data may be transferred outside the European Union, including to the United States or Canada, through services such as Shopify, Meta, or Google. These transfers are governed by appropriate safeguards (standard contractual clauses, Privacy Shield, etc.).

Changes to this Policy

This policy may be updated to reflect changes in our practices or in applicable regulations. Any significant changes will be announced on our website.